Complaint / review text:
Directv double charged my account when I paid my bill. This caused some overdraft fees from my bank. Directv refused to resolve issue even though I have faxed multiple documents showing where my account was was processed twiced, therefore causing the overdraft. I faxed, and emailed and did whatever they told me I need to do. 10 days later I call them to check the status (something else they told me) to find out that they are refusing to resolve the issue even though it is in BLACK and WHITE showing the double charging error. I'm surprised a company this big and resourceful would show this type of neglect.