My husband and I were Directv customers back in 2007 and absolutely loved the service. We had a 2 year contract and were model customers paying our bill on time and even paying extra at times. The account number on this account was 29691044. We were a year and a half into our contract when our dvr just abruptly quit working. We called Directv and were told it wouldn't be a problem that they would ship one out as soon as possible. They shipped out the dvr but failed to mention the fact that upon shipping that out that we were beginning a new 2 year contract. I signed nothing, I was told nothing, and I knew nothing about it until we canceled at the end of the original 2 year contract because the bill went up on us. The bill we received after canceling stated it was for canceling the service before the contract was completed. I called Directv and explained what happened and was treated beyond rude and the customer service representative was arrogant, obnoxious, and extremely indifferent to me or my problem. I then sent a letter to corporate but never received a response from anyone. So I assumed since I didn't that the matter was taken care of.
Fast forward 4 years and we decide to go with Directv again, thinking the matter had been taken care of, and my husband went through his company marketplace to sign up and get a special deal on the pricing for 2 years. All went according to plan and the online service signed us up and installation was set up for Sept. 14th. There was no mention of there being an outstanding bill or anything that would effect service. The installation man arrives on the 14th as scheduled and installs the dish, receivers, and everything else we needed. He then calls me into the room to give me a number I need to call and when I question him about what it is he doesn't know. I call the number and am told that before our equipment can be turned on we have to pay the bill from 2007. I spoke with them and tried to reason with them and got so disgusted being treated like nothing that I passed the phone to my husband. He was treated the same way even after requesting and speaking with a supervisor! So now we have equipment that is installed and they won't hit the on button. We have called everyday since then trying to figure out what to do next. But kept getting the same answer pay the bill, which we both refuse since the error wasn't ours in the first place. So now fast forward to yesterday where we receive a Fed Ex label to disconnect all of this equipment and ship it back to where it came from. We are extremely frustrated and disgusted with how we have been treated that I wouldn't recommend Directv to anyone that I know.
My question now is how do we fix this problem and get this bill erased from my old account and taken off my credit which I just learned it is also on. We have been extremely kind and decent to everyone we have spoken to and gotten only rudeness and arrogance at every turn. You are my last stop to try and get this resolved and get my account and my credit cleared. So can you please advise as to what needs to happen next and if you can find a resolution to this problem? I appreciate your help and am sorry I had to bother you with this but I was at a point to where I didn't know where else to turn. You may reach me at 8643546733 at anytime day or night and I would appreciate some communication as to where we stand on this since my assumptions that it was taken care of in 2007 were apparently extremely wrong.
Thanks again and I look forward to hearing from you!
Melissa Wilson
2116 Beaverdam Rd
Williamston, SC 29697
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