My partner and that I were Directv clients in 2007 and definitely loved the support. We'd a-2 year agreement and were design clients spending our statement promptly as well as spending additional sometimes. The bill number with this consideration was 29691044. We were annually 5 into our agreement when our dvr simply suddenly stop functioning. We named Directv and were informed it'dnot be considered a difficulty they would deliver one-out the moment possible. They delivered out the dvr but didn't note the truth that upon shipping that out that people were starting a brand new 2-year agreement. I closed nothing, I had been advised nothing, and that I understood nothing about this till we ended at the conclusion of the initial 2-year agreement since the statement went on us. The statement we obtained after eliminating reported it had been for eliminating the support prior to the agreement was finished. I named Directv and described what occurred and was handled beyond rude and also the customer support consultant was arrogant, ridiculous, and exceptionally indifferent in my experience or my issue. I subsequently delivered a notice to corporate but never obtained an answer from anybody. And so I thought because used to donot the issue was looked after.
Fast-forward 4 years and we choose to opt for Directv again, considering the problem have been looked after, and my partner experienced his organization market to register and obtain a unique offer about the pricing for just two years. All went based on strategy and also the online-service closed us up and installment was put up for Sept. 14th. There is no reference to there becoming an exceptional statement or something that might result support. The installment guy comes about the 14th as planned and puts the meal, devices, and anything else we required. Then he calls me in to the space to provide me several I have to contact so when I question him by what it's he does not understand. I contact the amount and am informed that before our gear could be switched on we've to pay for the statement from 2007. I talked together and attempted to cause together and got so ashamed being handled like nothing that I handed the telephone to my spouse. He was handled exactly the same way-even after seeking and talking to a boss! Therefore we now have gear that's mounted plus they wont strike the on-button. We've named daily since that time attempting to determine how to proceed next. But keep obtaining the same solution spend the statement, which we equally decline because the mistake was not mine within the first place. Therefore today fast-forward to recently where we get a Fedex tag to remove all this gear and ship it back again to wherever it originated from. We're acutely discouraged and embarrassed with exactly how we have now been handled that I'dnot suggest Directv to anyone who I understand.
My problem now's how can we repair this issue and obtain this statement removed from my previous consideration and removed my credit-which I simply discovered it's also on. We've been excessively kind and good to everybody we've voiced to and gotten only disrespect and arrogance at every change. You're my last end to understand this resolved and obtain my consideration and my credit removed. Therefore is it possible to please recommend in regards to what must occur next of course if you'll find an answer for this issue? I enjoy your aid and am sorry I'd to bother you with this specific but I had been in a indicate wherever used to donot understand where otherwise to show. You might reach me at 8643546733 anytime evening or evening and that I might enjoy some conversation regarding wherever we remain with this since my assumptions that it had been looked after in 2007 were evidently exceedingly incorrect.
Thanks again and that I anticipate reading from you
Melissa Wilson
2116 Beaverdam Rd
Williamston, SC 29697
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