The lies started on day one and just keep coming. When I first signed up, I asked multiple times how much the monthly fee would be and was assured it would be $79.99 plus tax. I asked if there were any monthly equipment fees or any additional charges of any kind and was told, 'When I say $79.99, I mean $79.99'. When I received the first bill, there were additional charges of $5 per month for each receiver - an equipment lease fee, which they specifically said would not be charged.
I also purchased a service/warranty plan and am now told that I do not have a warranty plan through Directv. Supposedly, the warranty plan I purchased is through the subcontractor. The subcontractor will not send me anything in writing to verify that I have a warranty at all, so they took my money and I have no product and no coverage if anything goes wrong.
I was told when I signed up that the contract period was for one year, that it was part of a promotion they were running. Directv now informs me that it is for two years, there was no such promotion. My service has gone out a couple times already (I only signed up for the service a few months ago). When it could not be fixed and the receiver had to be switched out, the CSR assured me there would be no charge to me since it was their crappy equipment that died. Lo and behold, the next month there was a $20 charge on my bill for shipping the receiver. I called to complain and the CSR I spoke to this time said the other CSR was wrong and I had to pay because I didn't have the warranty plan through Directv.
My neighbor has Directv also and when she signed up she was told that she was buying the equipment rather than leasing it, that at the end of the contract period, the equipment would be hers. This was the main selling point for her over DishNetwork, and it was a lie. Her equipment is on lease just like mine.
Bottom line: they say whatever they have to say to get you to sign up, then will not stand behind their words. As soon as my contract is up, I'm done with them and I'm telling everyone I know that Directv is bad news.
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