I called Comcast on behalf of my husband, Dr. Frederick M Isaacson to discuss a billing issue on 4/7. On April 7 our internet service was stopped at about 1:10 pm TN time. I explained to Christine that my husband had discussed this with a Comcast employee earlier in the previous week on March 31 as our service had been abruptly discontinued at that time. The customer service representative assured Dr. Isaacson on 3/31 that he had been overbillled by about $296.00 from 10 until 12. This Comcast representative then turned our internet service back on, on 3/31 and said he would send Fred an accounting of the bill. This customer rep. Stated that indeed Comcast owed Fred money. Fred did not receive an accounting of the charges and payments. Christine or Christina informed me " in somewhat of a tiff" on 4/7, that I was not entitled to any information in reference to my husband's account as my name was not on the account. She also stated that it was unlikely that the employee from Comcast enabled our internet service on 3/31. She stated she had an accounting of the prior history but I was not entitled to those records. She was rude, unprofessional and aggressive.
I was very disappointed with this service encounter.
Thank you, Sara Rupp Isaacson
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