Complaint / Review
Direct TV
Poor Customer Service and Unauthorized Debit

After many months of continuous calls towards the customer support point about our pack with AT&T and just why our Primary TV statement hadn't yet been included by yet. Every month rest after rest was informed but still annually later there is no quality. Nowadays they stated the pack had terminated and that's was unbundled in Feb because it have been annually because the support have been proven. Earlier this month the organization billed two distinct bank balances twice the main one bank declined but produced NSF resources occasion although the did not spend the cost and also the additional lender had settled the entire statement from that consideration and that I possess the purchase amount. It as though they experienced the listing of charge card or bank balances they'd on document viewing when the banks might spend it. The csr about the telephone claims there is no cost made they delivered the resources that will be incorrect which I'd need to send in a linen of document showing that it experienced my lender also it might occupy to eight to five times. I actually supplied the deal quantity for them displaying the deal quantity and day and period the it removed my lender. They required another cost without any statement and so I tried signing in to the program to see the statement to determine when the fresh costs are proper plus they secured they account and wouldn't reset the code. I told the CSR the cost currently experienced which I'd not spend another bill till researching the present months statement. He explained that's good and might mail-out a bill actually we've been registered for digital payment since beginning the support, no they would like to send a statement. I requested to talk to a plus they haven't had us on-hold for 32 mins and keeping.inadequate customer support and had I recognized all of the problems we'd be going right through I ought to have discovered my training with Dish Network. I just wish that AT&T discontinues support with businesses similar to this since it displays badly in it aswell.