I've had Embarq providers for over annually number with no issues. I usually spend online utilizing the STORED info from my lender. This month, after I settled my statement online through the Embarq site, just like usually, they delivered me a notice stating that I'd a poor check which today my cost was overdue. I named them to describe that I can't possess a badcheck I spend using the same STORED info they have had on apply for the previous year which I can't modify these details and the rest of the expenses choose to go through good. Embarq customer support representatives explained that it CAn't be their problem which I have to contact my lender. Upon calling my lender I had been informed that no cost have been posted towards the consideration therefore it needs to be in it. I contact them AGAIN and was informed that it should be adata problem on my component. Once more I described that I don't enter my info every time I spend the bill since it is saved within their program, without missing a defeat then they questioned me how I prepared to cover the overdue statement. I told them having a check, they stated I'm sorry we are able to no further take checks from you. After I told them I'd no additional method to spend the statement which I'd create a three-way phone using the lender to confirm my lender info which the cash was accessible, they stated no and proceeded to truly have the audacity to consult me to obtain another person to pay for my statement of course if I truly did possess the cash I really could provide it for them. I told them that I had been not likely to do this and requested to talk to a supervisor, that we was subsequently informed that she'd inform me the same, I had been placed on store.
I was subsequently placed on store for nearly fifteen minutes! After I eventually got to talk to a who had been just like rude but ultimately explained that I really could send a check for them and provided a refund for that late charge. Well I visited place the sign in the email and recognized that used to do not need an address since I really could not discover the statement, I usually utilize online and so I "document" lots of expenses, and that I needed to feel the entire debate again with another customer support representative. Rather than providing I an address to email the statement he insisted that I provide him my account data after which explained that Embarq wouldn't take the cost this way which I needed seriously to spend my statement before I really could give up the telephone. Not just one period did I obtain a supportive term or apology from these rude folks! I told them they might stop my support which I really could visit Comcast and also have online sites without actually needing to cope with them. I no further may have something related to Embarq; they're rude and also have no regret due to their activities.
I finally asked to get a corporate quantity t document a after which I had been provided the tackle to send my check. I don't deserve to become bothered a business that I employ like a customer to complete something for me personally and neither does every other individual and so I wish that visitors begin to see the undesirable services made by the corporation that's employed such RUDE individuals to cope with their consumers and chooses to invest their hard earned cash on providers from businesses that regard their customers!
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