I moved from 9598 Cottonwood Dr, Howard City, MI 49329, in Nov. I called DirecTV to transfer my account to the resident of the home, William J Fisher. I was told that both of us would need to be present to facilitate that request. On Feb 09... I called DirecTV as William Fisher was with me. He approved the transfer of the account into his name; I approved the removal of the account from my name. (This should have all been recorded by DirecTV as all conversations are now recorded.) This was completed by the agent that we spoke to at the time.
As of yesterday (05/10)... I received a notice in the mail to pay a bill for DirecTV. (I haven't even had cable or satellite since 11 because it is expensive.) As of 11, William Fisher has been paying the bills for this service. I contacted DirecTV at 10:15pm on 05/10.initially I spoke to Tamika, a customer service rep. She told me that April 19, William Fisher called and transferred this account back to my name and opened "his own" account. This was without my consent or knowledge. She proceeded to tell me that because we were never married, this account should never have been authorized into his name.
Due to the inability of DirecTV’s representatives... I am now being penalized, having to pay a $140.00 bill, $60.00 disconnect fee, and $250.00 taxes for high definition boxes. I spoke to a "supervisor" named Shawn. He refused to even acknowledge that his company had done anything wrong... 1) by permitting William and I to transfer this account from myself to he and/or 2) for permitting William to transfer this account back into my name without my consent or knowledge.
So, 3 months after the approval of the transfer of the name on the DirecTV account, DirecTV decides that they have done something wrong. Without cause or notice, DirecTV permits William Fisher to transfer his account into my name, thereby causing me alarm and undue stress.
I have not resided at the address of 9598 Cottonwood Dr, Howard City, MI 49329 since 11. This account was transferred correctly with a DirecTV rep on 02/09 into William Fisher's name with both of our consents. The account was then transferred back into my mane on 04/19 without my consent. DirecTV has really shady business ethics and practices.
0 comments