I cancelled my service last month as I switched to dish Network due to Directv refusing to upgrade me after 5 years of service. Directv sent me boxes to return my equipment 1 week ago. I was out of town so I sent them out yesterday. Meanwhile I check my account and Directv charged my Debit card $614.83. When called they said that because I did a ONE TIME payment authorization for my monthly bills they have the right to take the remaining balance off of my card. I though ONE TIME payment meant ONE TIME payment. I did not authorize a charge of $614.83. I called and asked for a manager and the supervisor was a jerk and told me that he will not transfer me to a manager as the Manager will not do anything. As I am typing this I have been on hold for 20 Min's to get one. I wish I would have check BBB when I got the service. I have always been a huge Directv advocate until now.
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