Tuesday, May 26: I received a phone message from Amanda regarding a media inquiry. I said I would return the call the next morning and record it.
Wednesday, May 27, 10:50 A.M.: I called and spoke to David (U2631) at DIRECTV. He told me Amanda would return my call within 2 hours. Amanda (R9631) at DIRECTV called and offered me a 60-day credit. I politely refused and informed her again that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card.
Amanda kept telling me that DIRECTV had spoken with me, that I had not called DIRECTV to confirm the disconnect, and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial e-mail in July. I also told her that I had never spoken to DIRECTV about this account until February 24, when I discovered the fraudulent billing.
DIRECTV's position appears to be that I did not catch the problem soon enough, so DIRECTV intends to keep most of the funds it fraudulently removed from my bank account. An approximately $100 credit does not equal the approximately $1600 DIRECTV obtained fraudulently.
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