I registered with AAA and was informed the whole installation was free. I particularly requested to get a floor post installation and also the woman explained not a problem. Once the specialist named to I would like to understand he was on the road I questioned him if he'd the gear to set up the post. He explained not a problem he'd it. However it would charge $75. I discussed that it'dnot be free if so. I called DirecTV to protest and that I am informed its a typical cost however it is as much as their contractors when they wish to cost it or not. After spending about 20 units about the telephone the client support repetition and his boss I would like to stop. I call-back completely astonished they I would like to stop. The man about the telephone apologizes but stated yes it's accurate. The specialist turns up and gets belligerent since I did not contact him to inform him I ended. I told him I informed the phone call centre to contact him, it'snot my issue and that I am not really a client anymore.
I submit a contact and protest. I obtain a call-back and that I am informed that they can credit me the $75. I mentioned I had been okay with that-but had difficulties with be dedicated easily registered and obtained such bad customer support. The man about the telephone stated not a problem he might restore my previous consideration that we ended in 2004 BUT I'd shed the AAA offer of $10.00 per month for two years. I stated well I actually donot wish to shed $240 therefore lets only do the AAA offer. He explained "oh simply contact the register quantity and feel the procedure once again." Could you think I have to re sign up and he cannot do the AAA offer? I stated if that's the situation I probably will not bother. I deliver another mail stating okay men I do want to get it done but I actually donot wish to cope with the register procedure again. If you're able to simply click a and create it occur warning me-up. A "client supporter supervisor" calls me back and we speak. He informs me there's no means I will recycle my period because I'm receiving new gear. I mentioned okay I am aware that it seems sensible. He explained okay but because you were a person someday that you experienced regardless of how long you've been eliminated I'm not susceptible to the AAA offer. He actually stated that consideration evaluation might have acknowledged that I had been a prior client (I described this when registering initially). I expected him when they were likely to come and deploy me after which following the reality inform me I'm ineligible for that AAA present? He did not actually answer. Therefore today in the place of fighting over a silly $75 post I'm battling to save lots of my $240 support credit for that next 24 months! The man simply won't fold and wont recognize the initial offer. He actually had the audacity to inform me he responded straight to the boss, Panel and Investors after I questioned if there is a of his I really could consult with. He explained he could not provide it since he had a need to make sure they are cash. I subsequently questioned him when the AAA offer was therefore great that everybody who registered with-it was charging the corporation cash? Again no reaction and that I was not qualified. Therefore today the $75 post that they can credit me will charge me $165.00. The thing is they guaranteed a cost, guaranteed a totally free installation and lied on both records. Whenever you contact them on it-they simply stonewall one to the stage where you begin to shed breaks also it begins charging you money. Unfortunate component is I'd like the support but evidently my ruffling of feathers has triggered me to become black-listed. Like a part note I came across Ellen Filipiakis current email address which evidently would go to the exact same customer support team. They've answered no body may examine it any more and our firm's placement about the problem has not changed.
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