Usacomplaints.com » TV & Radio » Complaint / Review: DirecTV - Agreement Rip-off. #341587

Complaint / Review
DirecTV
Agreement Rip-off

If you should be a customer of Directv and need to create modifications for your requirements, it is best to to complete all of your correspondences via email. You are able to publish e-mail from their site. Should you simply contact them, they sort anything you state in your account record, however you don’t possess a copy of it. I've negative experience with Directv. February 08, I obtained a notice providing to update recipient but I have to spend. Subsequently in March 08, another notice arrived providing FREE update. Understanding this really is too-good to become accurate; I contact the client support to confirm and questioned if there’s dedication plan mounted on it. Cust support representative stated it’s FREE and WITHOUT DEDICATION. I confirmed twice and that I registered. Today come the full time after I have to remove the support. Directv tried anything they are able to to avoid me to remove or create me spend fee since dedication date was expanded to a different two years because the update day. All my three calls for them that evening were drenched. I named 3 times to obtain three distinct individuals to inform me the real history of my consideration, since I insisted there must be an email for without motivation. And yes, there's. Centered on that info I contended back, nevertheless without any outcome. They stated that whatever their repetition believed to me was incorrect with no cust support repetition can alter their organization plan and that I still need to pay fee. This really is after 10 emails backwards and forwards. Additionally they stated that when specialist found deploy new recipient there’s this contract that people closed, accepting to prolonged contract period. I questioned my spouse who had been there once the specialist came into being the authorized contract and he explained he didn't sign something. I requested Directv repetition to supply me a duplicate of the authorized contract (allegedly by my spouse) however they questioned me to contact the specialist and have for this! (Requesting me to complete their work – this really is a whole lot worse). Moreover, they charged me for that aged recipient the specialist forgot to remove when he mounted the brand new one. Discouraged using the case, I reported to BBB (Better Business Office) about my case. Directv got my situation and stated that I had been proper and that I may remove my support without any fee. Today come the full time I do want to remove (I required this via mail, since I have was away from people). They required me to contact them (despite I show them that I had been not in america). I insisted to not call, what’s the distinction between e-mail and telephone call. E-mail has all of the background of my situation. After four emails for them requesting to remove and threatening them that I'll record this situation to BBB again when they don’t remove me, they ultimately stated please don’t include BBB again and I'll remove your support (which is via mail) the same as that! I eventually got what I'd like, but after I lost soooo enough time (3 months) and initiatives.


Offender: DirecTV

Country: USA

Category: TV & Radio

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