I am the same as everybody below who've positioned a problem about DIRECTV. I have encounter inadequate customer. My partner and that I recently put an order for DIRECTV support on June 28, as a result of friend mentioning people. We got the offer bundle they were providing for $39.00 for 12 months, t/HBO, STARZ, and ENCORE for 3 months free along with a $21.00 refund (which may be $21.00 off my statement for that next 12 months). Which means this must complete a credit of $31.00 off my statement every month, and so I imagined.
Well here comes the very first issue, we was not informed at that time we put the purchase that people have to provide the bill number or even to contact another quantity to put the purchase for that Send A Buddy credit of $100. Oo (which is $10.00 off my statement for that next 10 weeks). The woman at that time extended to consider our purchase after requesting us how did we notice concerning the support and we informed her that the friend known us, she never stated that credit or even the that people had a need to contact another quantity.
Properly come to discover following the support man connected our consideration about the August 30th, I realized that about the television manual they hand out to you, that youare designed to provide the bill quantity of the buddy that known you to be able to receive the credit. And so I requested the support man concerning the Send A Buddy credit and he mentioned to contact the client support center-center.
I called the client service-center to provide my buddy bill amount to be able to receive my $100.00 credit and was informed that I had beennot eliable because of the proven fact that I didnot provide the bill quantity of my buddy at that time the purchase was positioned, the client support representative didnot note to us that people needed to provide that info after comprehending that somebody called us, the repetition subsequently mentioned that there was nothing he might do, and so I subsequently requested to consult with his boss concerning the issue and told him what happen which it was not our problem, we did our component by allowing her realize that a buddy known us, then he also, mentioned that there was nothing he might do, I mentioned they were equally laying which I Have worked in customer support for 15 years and there's something which they might do, they simply did not wish to.
So after returning and forth using the boss, he recommended that I contact the Send A Buddy 866# and consult with among there repetitions, (today listed here is the humorous component) the 866# he was talking about was exactly the same precise quantity I named to consult with him, once informing him this, he could not realize regarding how that occur, and so I got his guidance and named the 866# AGAIN, and reduced and see, I wound up straight back in his same division, talking to exactly the same client representative I had been talking to before he got about the Telephone.
Again, we return and forth about my credit, I acquired so discouraged together equally (the rep and boss) that I hung-up the telephone and named the 800# quantity back and talked with another repetition, who appeared to be much more useful they were (and so I believed), I told her my scenario concerning the Send A Buddy credit and he or she mentioned that she'd look after it, being that people simply spot the purchase two nights before and it was not triggered until recently. She assured me the credit might display on my first statement and my buddies first statement which she notated my bill detailing what had occur. I inquired if she was sure about that, she mentioned that she was certain, to not fear, that it had been all looked after. I expected her why could not they are doing the same that she did to repair my issue, she mentioned that she was not certain which she apologized for the kids. And so I was good and experienced the issue was resolved, up to I receive my first statement.
Apon getting my first statement, I realized that my bill was $119.40, therefore today I am pissed beyond pissed off. I observe that on my statement, in the place of payment me for $39.99 for that bundle present, these were billing me $60.99 for that support and only section of my $21.00 refund have been prepared for only $5.00, and there is no indication of the Send A Buddy credit everywhere. Therefore yes I had been WARM
I called DIRECTV, and requested why my Send A Buddy credit wasn't turning up on my consideration and just why merely a partical of my refund is turning up like a credit of $5.00. Here we move again... They mentioned that I had a need to contact the refund department to consult with them about my breaks, I named the 866# a third-time and actually I believe I had been talking to exactly the same man that I talked with before, since he offered me exactly the same solution, "there is nothing they might do about this, which I had been designed to have provided my buddy bill number at that time of the purchase". I subsequently questioned him about exactly why is it that just $5.00 of my refund is turning up, then would go to inform me that I'd need to contact another refund department for that info. I subsequently questioned him to have a look in the notes on my bill in the last repetition who mentioned that she needed care of the problem, he mentioned that he browse the records, but he is unsure why she explained that she might repair the issue since there is nothing that would be completed following the purchase is triggered. Then he would go to inform me he might advance my problem to some greater department and that I must notice anything in 10-14 business days, I told him which was unexceptable which I simply wished to stop my support which there customer support sucks and they have to draw that commercial about them having exemplary customer support simply because they do not, they're mean plus they tell lies.
And So I called the termination department to possess my support terminated and also the man I talked with Rob, was excellent, up to this time when he mentioned he truly want there is anything he might do to provide me a credit and he'd like to preserve me like a client, which easily terminated my support I'd need to spend $440.45 to stop. EXACTLY WHAT THE HELL!!! I told them they were insane which I have'nt actually had the support for thirty days, more less 20. Then he informed me that I really could contact there Coporate Office by mail from there site, detailing in factual statements about what occur which mayber they might utilize the breaks on there finish since he was limited from what he might do for me personally.
I called the Coporate Office, which got me some time after studying the web, to discover where it had been situated. And incidentally this is actually the Coporate Office / Headquaters telephone number and handle:
Directv
(310) 535-5000
Http://www.directv.com
2230 East Imperial Road
EL SEGUNDO, California 90245
I named there and requested to become used in there criticism/challenge division. There I talked having a Dorothy, who'dnot provide me her lastname, just her ID#R9149. I told her scenario for that sixth period, she subsequently browse the records on my consideration and noticed that I Would been calling numerous occasions. I believed that she'd be of some aid, but she told me the same the man explained, that there is nothing they might do about providing me the Send A Buddy credit, but what she might do is go right ahead and trigger and utilize my leftover $16.00 credit from my $21.00 refund which was never completely utilized which she may also provide me an additional $5.00 off my statement for that next 12 weeks, today this totals up-to be $26.00 value of credit altogether, to incorporate that partical $5.00 credit. Our unique credit must have been $31.00 off my first statement. Today do not this appear type of unusual that she might provide me the additional $5.00 off my statement every month, although not the entire $10.00 for that Send A Buddy credit? DIRECTV is saturated in guess what happens. However, you better think once my spouse gets house from function we shall significantly discuss rescheduling this support today and returning to wire. I whather spend the $440.45, subsequently to invest anymore time sleeping together.
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