Complaint / review text:
In the last week of Oct, 08 I requested Internet, telephone and TV service bundle from Verizon. Verizon installed the phone and internet service. Verizon subcontracted my order for the TV service to DIRECTV. At the time of placing the order for this service bundle with Verizon Customer rep, I was not informed about the 2-year service commitment with DIRECTV. Verizon customer service had a third party verification of the order verbally; even then I was not informed of the 2-year service commitment with Verizon for phone or internet and DirectV for TV services.
AFter installation of all three services in the first week of November, I was not satisfied with internet performance. Phone service was OK. I called in the last week of November to cancel the phone and internet with Verizon and returned the equipment. Since there was not service agreement for 2 years with Verizon, I paid for 1 month without any penalty. When I contacted Directv to terminate the service, they requested me to send the equipment which I did in mid Dec 08. I receive a bill for $460 for early termination. I called the customer service in billing of Directv that I had made no such commitment either verbal or in a written form, they said such a commitment exists between Verizon and Directv.
Problem is that I was not informed by Verizon at the time of ordering and the technician of Directv did not mention or give paperwork informing of such.
I sent a letter of dispute to Billing of DIrectv and also filed a complaint with BBB.