After calling the store to settle an outstanding balance on four videos that were returned late and charged to my account at an extremely unfair price, a manager, after considering and dismissing an offer in compromise, told me "If you didn't care about this bill, you wouldn't be calling here *itching to me." When I addressed the foul language she used towards me, she argued that she had said "witching, and not the word I thought I heard." When I spoke to the store manager about this, he dismissed my complaint saying; "I've never heard (that manager) talk like that to a customer before, I do not believe that she used that language with you." I then asked for the district manager's contact information, and after three attempts to contact him and about 45 days, he has not returned my phone calls. This can't even be considered poor customer service, it's just a complete lack of customer service.
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