Be very careful doing business with DirecTV. They were nice when we first signed on with them a few years back, but now they seem more concerned with gouging us at every opportunity. We upgraded to HD and were socked with $150 in additional secret fees, on top of the $200 for the HD-DVR box and the $20 in monthly fees we knew of and consented to.
Customer service once you sign on is nonexistent. The web page is spotty on information, and connecting with a human being who can help you is nearly impossible. Get ready to be transferred a dozen times, placed on hold a dozen times and tour the world with accents you cannot understand.
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