I rented 3 videos from the local Blockbuster store. Two were "2-day" rentals, one was a "week" rental. Upon confirmation from several employees that there were no late fees and the now customary "these are due on %, but if you need a few more day please feel free, there are no more late fees", I took these movies home.
The movies were discovered on the car seat 10 days later and returned. I felt safe that there were no more fees and didn't think anymore of it.
Two days later I received a note in the mail from Blockbuster stating that my account was charged for the three movies because they had been unable to contact me by phone or mail. The note stated that if the movies were returned within 30 days of the charge the account would be credited the full amount less a $1.25 per movie restocking fee!
NO attempt was made by phone or mail (I kept my caller ID log) and the notice of charge was the only contact made. I called the store and asked them what was going on, and why the late fee. The employee stated that since I had not responded to attempts from them the account had been charged, but since I returned them there was only a restocking fee showing. I informed him that no attempt were made to contact me and I could prove it. He checked his info and BLOCKBUSTER had the area code input wrong! This is a small town and only one area code!
The employee corrected the phone number and put a note on the account for the manager to review. I did get him to admit that I was charged a late fee. Defined as a fee charged for a movie returned past the due date!
BEWARE-Blockbuster continues its ripoff of the customer by renaming their late fee!
Hey folks, sounds like its time for a new class action suit!
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