Complaint / Review
DirectTV
Rebate Only $10 a Month Instead of Promised $20

I subscribed to the Direct TV Connection Choice package. At the time of application, the sales representative told me that I am eligible for a $20/month rebate, so that I would effectively pay 29.99 per month.

I have received only one rebate form, for $10. When I called customer service, the reply was "we are showing that you are eligible for $10.00/month rebate only." They are not willing to check the conversation at the time of subscription.

The representative (Bob) in the billing department threatened me that they will send me a penalty notice for $480.00 if I cancel the deal.

I was totally misled and cheated by the sales rep, and now I am being forced to pay $10 more for 12 months. The customer service department is not willing to check the recorded conversation at the time of acceptance of the package. It is totally a big scam.