I applied hotels.com to guide an overnight remain in Manchester, AL. Anything was good till I obtained my declaration and observed I had been overcharged for my stay. I named customer support, absolutely offshore, to request a reimbursement of the distinction. I had been informed they might not return my bill. When they may charge my consideration they must be ready to return it. After fighting for awhile and being placed on store many times I requested to get a supervisor. I eventually decided to take $60 in resort dollars.
I had been informed that I'd twelve months to GUIDE a visit and make use of the resort dollars.in regards to a week before these were to end I chose to utilize them for an overnight stay to enjoy our vacation. I had been currently being informed that I'd to really REMAIN someplace throughout the twelve months interval to make use of the resort dollars. After being moved about five times the client support agent apologized for that misunderstanding. She ended the $60 deals and released me fresh types that I'd obtain in 4-6 months.
Ten months later NO deals. Named “overseas” again, and again, and again, and again, and again. Same account, you're provided an incident quantity WITH NO ONE may contact you in 72 hours as previously mentioned.
At that time of composing this criticism, it's been more than 4 weeks, I've talked to 5 various reps about 3-4 days aside, one representative by mail on the site and that I still haven't been approached back concerning the deals.
Should you enjoy being lied to, cheated, and revel in “overseas” AWFUL customer support, use hotels.com.
I'll NEVER UTILIZE or SUGGEST hotels.com to anybody.
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