I went to book a flight after someone on a website said they were good (must have been a shill). Went back and forth over 2 days, making sure of times with my husband. Decided to leave at 3:15 from Vence to Naples. Went to bravofly.com and chose THAT flight, double checked on payment page and paid. WHen I received the confirmatiion email, I checked the flight and IT WAS A LATER ONE THAT HAD BEEN 3" BELOW ON THE PAGE!!! Several calls to change flight over days, each one being charged a fee. That's the start of your lies, Sofia of Bravofly. J The phone number in the states DOESN"T work at all. The calls don't go through.
Finally decided to cancel due to difficulties and rudeness and wanted a full refund, or at least the amount of refund you'd expect here if you cancelled a flight, perhaps 10%-20%.
I contacted my credit card company and they put a temporary hold.in the meantime, Bravofly sends me an email of a $63 refund for $400 tickets I NEVER CHOSE. Emails from them in response to mine are full of lies. They insisted I made the wrong choice, then they said I clicked to them through another website and THAT website made the booking error! Stuff like that. Refuse to take responsibility that websites can make errors like that!
Received a call today that Bravofly will not accept my credit from the credit card! And here's the catch-22... The only proof I can submit would be confirmation of the flight I wanted!!! A joke, right? Now how could I do that If I never received the flight I wanted???
I don't know what other recourse I have being in the US and where they are. If anyone knows any legal recourse I might have I would love to hear it. Otherwise, I am being robbed of $400 _ for a flight I didn't want and the calls I made that they charge for (!) to correct the error THEY MADE. Perhaps they think all Americans are rich? I saved long and hard for this trip and $400 is a HUGE amount to us.
And I won't be surprised if Sofia (yes, I received emails from her and I see her responses here) responds to this with her lies. She tries to sound professional, but the company is a SCAM. And if there is no legal recourse, I am copying this letter and will be posting it all over the internet, and even if nothing can be done, sending it to any country's consumer agency. I have already done some of that and the company is being investigated by a UK organization, I believe.
In sum, bravofly, com is a scam! They are robbers. Do not ever, ever, go to their website!!!
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