May 11
Gary Kelly CEO
Southwest Airlines
2702 Love Field Dr.
Dallas, TX 75235
Dear Mr. Kelly:
I am writing to complain about the way I have been treated as a customer.
I have several thousand rapid rewards points that were transfprred to your airline over the Last 2 years from my American Express Gold Card.
That at the time of transferring in Nov I was told I had enough points for 2 round trip tickets.
In the last 2 weeks May I am now told after the fact that you are all sold out even though seats were available for (Sunday) May 9 and May 23 from Islip to LAX and or Islip to Burbank. However as per customer service reps that I spoke with that they would be glad to sell me a ticket and/or that I had to use the entire amount of points that I have for 2 round trip tickets to buy only I round trip ticket.
I had oringinally planned to fly out on sun may 9 so i could
attend the price is right in california on may 10 which happens
to be my birthday because i thought that i would have better
chance of being picked as contestant on that day!!!
That is fraud and bait and switch and is against federal and state law!!!
Expecially evident when seats are available.
That is appalling considering the fact that american express
and your airline told me i had 2 round trips!!!
It is also appalling that in exchange your airline got free
advertising and/or referrals from american express! U!!!
No wonder american express no longer has a contract with your airline!!!
You are a fraud!!!
Thanks for nothing southwest!!!
If i do not hear from your airline immediately that you will
honor my points and compensate me for wasting my time and
causing massive aggravation i will make sure a complaint is
filed with the attorney general, consumer affairs and the
federal trade commission and with usacomplaints.com and
www.consumerist.org
Sincerely,
Dave
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