I purchased a vacation package from southwest airlines in January and had been looking forward to this trip for two months. On March 26 the wife, daughter, and myself flew from Sacramento to Las Vegas. After arriving in Vegas at the airport we went to baggage claim to pick up luggage. My luggage ...
I did not use my credit for airfare within the allotted 18 month timeframe (I'm at the 22 month mark and wanted to use it). I am looking for a refund; just a chance to use my credit. Southwest refuses. If I could have received a reminder email or text that my credit was about to expire, I would ...
I was physically assaulted by the ticket agent while trying to board a flight out of Orlando, Florida. The assault left me with a huge bruise on my fore arm where she grabbed me. Then a few minutes later I was asked to leave my seat before take off and get off the plane. I missed the flight and was ...
May 11 Gary Kelly CEO Southwest Airlines 2702 Love Field Dr. Dallas, TX 75235 Dear Mr. Kelly: I am writing to complain about the way I have been treated as a customer. I have several thousand rapid rewards points that were transferred to your airline over the Last 2 years from my American Express ...