The Grupo Maya resorts are generally lovely - we are 2 B/R 2 2 Grand Mayan timeshare owners and have been to 3 of the 5 main resorts. The sales/developer side of the equation is entirely different. We were tempted by the 1000 peso/10% room credit and special spa offers at Los Cabos on Dec. 15th. We should have left after the free breakfast but were still looking for more details on the upgrade option for the Luxxe villas. After 3 hrs, we finally got the number - approx $16k more, in addition to $66k existing equity for a 1 B/R 2 2. We agreed to a 90-day cash out on the basis that we could rent our 4 2009 weeks for $1500/wk by March 1st - 'confirmed' with a phone call to Regal, the rental agent. During the 'scrum', our deposit and cash-out payment figures were switched and our credit card was dinged for the higher amount. OK, an 'honest' mistake.in compensation, we were offered a free week (worth $1500, according to our sales rep, Gabriel). The reality? We read the contract pack more carefully that night and discovered: the free week was a corporate week and is virtually worthless as a rental; and the 90-days became 30. We also noted the 5-day cancellation option and called Cust Service (Josh) immediatelty to cancel and wrote to our rep. We came into see Josh 2 days later to process the refund. What we got was rudeness, disrespect, inexplicable paperwork - and finally our credit card refund. The cost? Parts of 2 days and CAN$700 due to currency fluctuations & Mastercard's 2.5% foreign transaction fee. Buyer beware!
Traveldude
Barrie, Ontario
Canada
0 comments