In September, due to dwindled family finances we contacted Grupo Mayan about either cancelling our contract (and we would give back the "deed" while they keep our paid in equity of just under $20,000 (American $), or to allow us a 12 month period of no payments and tack that twelve months onto the back end of our conract. Thus far, they have no indicated that they would do either.
In October we personally visited the Grand Mayan in Nuevo Vallarta, and participated in one of their sales presentations (about upgrading to a Bliss or GranBliss). I explained our financial situation to several company representatives, including two sales managers, who all had "deaf ears".
While we keep getting phone calls about non payment from their accounting office in Texas, no one has gotten back to us to advise us regarding what we can do.
Finally two sales managers said that we should contact the company and ask for our membership to be downgraded from our Grand Mayan membership to a fully-paid (due to our paid equity of just under $20,000) Mayan Palace membership, for our two weeks, in a two-bedroom unit.
I then have contacted their Director of Finance, Felix Aceves, in their Mexico City office, on numerous occasions by Fax asking for this downgrade of membership.
I have also exchanged email with a Ms. Laurie Connors who apparently is with Grupo Vidanta. Her most recent email of 11/27/09 said that it was not possible for us to downgrade unless we did so while visiting one of their resorts.
I replied, then why didn't their two sales managers at the Grand Mayan in Nuevo Vallarta tell us that? We were in Puerto Vallarta, staying at the Mayan Palace in the marina, for two weeks and could easily have done that while there.
I also asked the same question of Felix Aceves; I also asked him (on 11/27/09) to personally respond to me right away regarding this situation and our request for the downgrade. To date, there has been no reply from either he or Ms. Connors.
After reading some of the other complaints, I believe that what appears to be their "typical stall tactics" are coming into play. It seems that when I do phone I am told something like "oh that is not in our department, you have to call so and so"!!! So, I have been dealing with the situation strictly by fax and email.
Maybe there is some attorney out there who would like to involve us in a class action suit against Grupo Mayan??
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