Within the five day period I went to Member Services to cancel my contract.
The representative offered me an alternative to cancelling. This involved reverting my weeks to the company for $1,000 per week for an extended period. He initialed the agreement and said I would receive a document confirming the agreement before I left for home the next morning.
He said he was offering this because Wyndham Resorts, with which Grupo Mayan has an alliance, needed more units available than Grupo Mayan was currently able to provide.
I have never received that document. Nor have I been able to connect with Member Services or the representative who did give me his cell phone number. I have tried several times a day for the past week (since I arrived back home) to connect with both Member Services and the representative's cell phone.
I have now written the Member Services Dept., the representative who made the agreement, the Grupo Mayan company Contact Center (which is listed to handle cancellations), the American Resort Developers Association (Ethics Administrator), and the Wyndham company (which has an "alliance" with Grupo Mayan). I will write the Mexican consulate in Washington, D.C., and the U.S. Consulate in Mexico City!
I used my memberships in the Mayan Palace and the Grand Mayan to upgrade to the new Bliss units, and then decided to cancel the upgrade. I am determined to have my upgrade contract canceled and my Mayan Palace and Grand Mayan memberships restored.
In reading the consumer complaints, I discovered the Prefeco contact. I will pursue this as well.
Any ideas??
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