We reserved 2 One World round the world business Class tickets in July.1st-air charged us a deposit of US$ 4800.in December I had to change a flight by myself with the operating airline, because they promised to change the flight, but they never did it...
Unfortunately we had to cancel the trip in January. It took me several phone calls and e-mails to get the reservation cancelled. But finally John Schwarz did it, he actually wasnt responsible for our booking, but Sheronda Wilson our agent didnt do anything.
Since this time we are waiting for the refund. The tickets werent issued. I used to be a travel agent so I had the chance to check this. There is no refund from the operating airline side..., I double-checked this.
I called, I wrote e-mails, once the chairman, Mr Robert Laney answered, that they had a problem to receive e-mail from overseas. This was in May. They promised me to call back. Until today, we are still waiting for our money and if we are lucky for an excuse. We cant believe, that someone can operate like this...
Sabine
Winterthur
Switzerland
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