Vacation Network, Inc. Ripoffs customers. No customer service. We made reservation 6 months before for busy season and 3 months before for non-busy season. After the money has been submitted, and dates have been blocked for vacation; then, 4- 5 months later right before getting ready to take vacations, Vacation Network Inc called back saying that we had to either change locations or dates or both. One example, I was put into a hotel for one night due to unavailability of the resort place. Unbelievable!!! My husband and I both work. It destroys both our work time and vacation time due to our time & location cannot be met even we give them enough notice for booking; in addition, Vacation Network Inc. Gives us late notice for us to change. If it is an international trip, that will be a disaster.
We were not told like these kinds of service when we became customers of this Company. My husband and I were so disappointed about the money we invested into this travel service. Plus, the maintenance fee increases every year.
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