Please help us!
We are two families from Boise Idaho who sent $1000 dollar deposits each to Bert Moeller for the New Zealand Rugby tour. Both our boys were very excited to go, so we made sure that the money was sent and received prior to the June 1 deadline.
After the money was received and the checks were cashed by Bert we heard nothing from him. We did not receive a confirmation letter, a forms booklet or insurance information as per the Rugby Tour 07 application and agreement. We also needed to talk to Bert to setup our boys flights to L.A. And find a place for them to stay for early practices.
I called Bert several times for three weeks and left messages on his voice mail, Bert would not return my calls.By the end of June and only after talking to Berts mother, here in Boise, did he finally return my calls. Needless to say, after not hearing from Bert and reading the consumer complaints online, our families lost all confidence in Berts ability to run the tour. We decided to withdraw from the tour.
Now it is July 19th and presumably the tour has left for New Zealand. Bert promised me on two different occasions that he would send us our deposit back right away. We cancelled early enough so that no costs were incurred (i.E. Airline ticket were not purchased). The last time I talked to Bert, he said he would send both families $750 immediately less $250 for uniforms that he had to purchase early on. He said he would send us the $250 later if he could find boys to fill the slots or send us the uniforms.
I was happy with that as long as we would receive the $750 before he left on the tour, Bert agreed. After waiting more than a week, no money was received and no word from Bert. I again called Bert several times and he would not answer his phone or return my calls! Now he is gone to New Zealand and we are afraid we will never see our $1000 again.
If you have a son on the tour or if you know Bert, please talk to him and ask him to send us our deposits back! We are afraid that if no one knows about the the two families in Idaho who sent $2000 in deposits, that Bert will continue to ignore us! We want to believe that Bert is a good man and will do the right and honorable thing, to this date he has not.
I hope that the previous complaint about Bert is not true and he will send us our money back!!! I will be glad to write a positive response to this report if he does.
Both of our sons are very dissapointed that they are not going on the New Zealand trip, but they are more dissapointed that a rugby coach could act this way.
Please help us! Thanks
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