Usacomplaints.com » Traveling & Tourism » Complaint / Review: Sacramento River Train - Poor customer service!. #233670

Complaint / Review
Sacramento River Train
Poor customer service!

The trip began poor and simply kept getting worse. First, their site clearly promotes they give a non alcoholic replacement for the champagne toast. After I requested our waitress about this, he looked over me like I'd horns. He explained they didn’t have something of the type and went about his company of flowing wine for the other visitors. Therefore, below we were the four people, without something within our glass to participate the toast.

Their site also plainly states, that after it gets dim the undercarriage floodlights is likely to be switched on so the visitors may benefit from the watch. Which was among the major causes I find the supper trip, within the Sunday celebration. I needed to ensure that people could be ready to determine anything the whole journey. The floodlights were never switched on, and we lay there looking out in to the dark for many of the 2nd 50% of the journey. When requested, their employees had no response to why the lamps weren’t on. One actually stated the whole period he'd worked on that practice, the lamps had never been switched on. Another stated that we ought to have selected among the occasion journeys. He explained they switched the lamps on for all those trips. I didn’t find out about any celebration excursions on the site. Even when I'd, I don’t genuinely believe that might have appealed to me. It had been very uncomfortable for me personally, since I have had informed my father how amazing the watch could be at nighttime. All we could observe was the gravel alongside the monitors.

Then, when caffeine was offered, we were informed that there is a restricted quantity of creamer accessible and we couldn't get any additional. Why on the planet might they not need enough creamer up to speed to provide all visitors around they’d like? It’s nothing like this can be a airplane plus they ought to be concerned about fat. Therefore, my father and that I needed to consume our coffee nearly dark. Again, it was really uncomfortable for me personally.

This journey was the Murder-Mystery trip and that I was anticipating atleast some half way good performing. It had been terrible! I have seen better performing in a higher school play.

The ultimate straw was whenever we delivered back again to our vehicle, simply to discover that it'd been shattered into and my dad’s GPS was taken. Not only the GPS, however the support and charger aswell. Nowhere on the site or within the parking lot did they obviously suggest that the vehicles wouldn't be safe while we were on our journey. I'm sure that they're conscious the community round the stop isn't the very best. The folks that reside there understand completely effectively that once that practice leaves, they've atleast 2 ½ - 3 hours to assist themselves to something in virtually any of these vehicles. We talked with a few of the workers, the moment we found the break in. They stated that the ton was never safe and didn’t provide us any type of guidance. We attempted many times to achieve the neighborhood authorities to document a study, but their point was continuously active. Therefore, we went house, because we'd one hour travel.

I approached the administration of the Sacramento River Practice, simply to get a patronizing, insulting response. They provided me a $10 reimbursement, for that insufficient sparkling cider and coffee creamer. They created reasons for that remaining horrible journey and stated they had created an attempt to help us following the break in. Not too.

I spent $356 for four individuals and feel just like it had been worth perhaps $100. It was the largest waste of cash I've actually noticed!!!


Offender: Sacramento River Train

Country: USA

Category: Traveling & Tourism

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google