This company is a joke, i was scammed into thinking this was a ligit company until finding usacomplaints.com after accepting one of RPR's packages. After a search and finding various web sites with all negative remarks on this company. I felt soo stupid.
I immediately called back the next day to cancel and was stated it was non-refundable, no way, no how. I argued with "Natalie" in cancellation for 45 minutes. I asked to speak to a manager and was told there was no one over her. I said you mean to tell me there is no one over you. So you must own the company. Then finally a Mr. Norman got on the phone.
I stated to him that i purchaased a package for $396.00 and that $798.00 was taken out of my account. He said that it would all balance out and that he could credit $198.00 back to my account and that I could pay the difference when I was ready to take my trip. I said no, no, no I don't think you heard me I want to cancel, I Want all of my money back. He stated that he couldn't do that and I would just have to take the loss or let the vacation expire.
I waited until later on that night and called back to the cancellation dept. This rep offered me a $99.00 package and after I stated no, he was very, very nice and granted me a refund. So the next day iI checked my account and the $396.00 was on a hold at my bank. So i called cancellation back and stated that $798.00 was taken one day and $396.00 was taken the next day.
This lady was also very nice. She stated that $798.00 was originally put on hold because that was the original price of the trip and $396.00 was put on hold because that was the other amount for the trip.
The $798.00 should be credited back after the 3rd business day and the $396.00 5-7 days after. She was able to give me a cancellation number and the remarks that i made the day before to the very nice rep. That iI had wanted to cancel because it was not feasible at this time with no hassle. I also am sending a cancellation letter to Gina Johns and just crossing my fingers waiting to see both of these credits back in my account.
After that I am closing this card out and requesting a new one, so no mistakes can be made with this company deducting anything else from my card. I will never let this happen to me again. Please beware and be persistant about getting your money back. Don't give up. I will let you all know the outcome of my refund.
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