Usacomplaints.com » Traveling & Tourism » Complaint / Review: Expedia - Ripoff dishonest billing charges on vacation package Internet. #137067

Complaint / Review
Expedia
Ripoff dishonest billing charges on vacation package Internet

On August 27, I booked a vacation package for two people included airfare, car rental, hotel, and a $75 cancellation waiver fee for the trip from Expedia.com for 3 days/nights trip to Miami. The total price was $1,192.56 and was charged to my credit card. After considering that I had bought a cancellation waiver fee which stated that I can cancel for any reasons without penalty or charges if call within 2 days before my trip. I called Expedia 4 day before the trip and talked to a lady to do the cancellation for me and she told me that everthingthing will be refunded except the $75 cancellation waiver fee which I understood and agreed to that. Anyway, before I hung up the phone with the customer service lady, I asked her again to make sure that she credited my account before I book another one. I also asked her if she could give me the confirmation number for the cancellation, but she said there was no confirmation for the cancellation and insisted that everything is taken care of. Anyway, the next day I booked a different package with extra days added with a different credit card totaling $1,303.00 and went on a trip with that. After returning from the trip for 19 days, it still shows that Expedia haven't refund my money yet on my first credit card that I booked. Therefore, I called and asked them why they haven't refund my account yet. I couldn't believe what they told me. They said that they couldn't find any records that I called to cancel my package, and there's nothing they can do. I talked to one of the supervisor and told him how could this happen that they don't have a record of me making a cancellation. Well, the only thing he could do is to pay me back the portion of the car rental which is about $129 out of $1,193. I got so pissed and told him that Expedia is ripping me off and I will tell the whole world about this. You all people... Do not book anything with Expedia. They are a dishonest business. They will lie to you to get money in anyway they can from you once you make business with them. I'm glad that I found this website to report the rippoff process by Expedia and maybe helping others to be aware of the rippoff and scam they do.


Offender: Expedia

Country: USA   State: Nationwide
Address: EXPEDIA. COM
Phone: 4047288787

Category: Traveling & Tourism

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