We recently made reservations for 15 people and my honeymoon at Disney World. They were made using the free dinning package, one of my aunts was not with us at the time to pay off her package. She recieved the confirmation of the reservations in the mail and according to the front of the reservation it says total due 06July06.
She called on the 4th to pay it off and they had cancelled her reservations on the 3rd because there was no deposit recieved. They so far have done nothing to fix the problem we are admitting part of it is our fault because the back was not read but on the front it says total due by July 6th.
I think they need to reformat their reservations so if no deposit is paid at the time of booking that it says it is due on the front and not in fine print on the back. I have been to Disney 23 times and am very disappointed to see how their customer service is turning out.
If anyone would like to see how a copy of their reservations look please feel free to email me. I hope other people will see that they are misleading and something needs to be done.
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