I booked my hotel stay for my vacation through Travelocity.com. Travelocity gives very detailed information regarding your hotel of choice when it comes to anything extra that must be paid, like deposits, as well as any amenities or cancellation policies, etc.
The hotel I chose was Hotel Astoria in San Francisco because it was the best value for my money, as well as it was located right in the heart of downtown San Francisco, much to my surprise, it was nothing but a major rip off! Travelocity is also ripping me off because they refuse to respond to my repeated emails regarding their guarantee that is splattered all over their website.
When I booked my hotel stay at Hotel Astoria in San Francisco through Travelocity, I was given a confirmation number with the locked in price as well as the number of days I was staying. This confirmation information was also emailed to me, which is standard procedure. When you book a hotel ANYWHERE, it is assumed that the hotel has a parking lot or garage in which you park your vehicle, for free, because you are staying at their hotel. This does not apply to Hotel Astoria in San Francisco, and they don't tell you this at all.
I was never informed that there was going to be an additional charge of $20.00 per day for parking in a garage 4 BLOCKS AWAY, until I was standing in the hotel lobby on the date of my check in. The parking alone would have been an additional $180.00 because I was staying for 9 days. For the additional $180.00, I could have stayed at a high class hotel, with lots of amenities. I was very angry when I was given this information in the lobby for the simple fact that had this information been disclosed to me upfront or during any one of the three phone calls I made personally to the hotel, I would have cancelled my hotel reservation in a heart beat.
Here's the real kicker! As I stood in the hotel lobby having this BOMB dropped on me with the additional parking cost, I became angry and began to voice my anger to the hotel owner, about how it was total BULL*, and how they lied to me and never disclosed the additional parking fee's in the reservation or over the phone, especially when I asked over the phone where do I park and the hotel told me that we would discuss the parking upon my arrival.
I told the hotel manager to cancel my reservation because this hotel stay is no longer affordable to me and the hotel manager then proceeded to tell me that since I did not agree to pay the additional parking fee of $20.00 a day to park in a garage 4 blocks away, that now I must I must pay a cancellation fee of $65.00, because I didn't cancel 48 hours in advance through Travelocity, or go to jail. Nice choices.
Talk about a RIP OFF, I feel like this hotel intentionally refused to tell me that during my 9 day hotel stay I would be required to pay an extra $180.00 for parking in some garage 4 blocks away because they knew either way they had me. They either had me for the additional parking fees or a cancellation fee. Either way this hotel knew that they were going to make money off of me. I can only imagine how many other customers they ripped off this way.
When I informed Travelocity of their dishonesty regarding the fact that they never disclosed the additional daily parking charges to me, Travelocity blew me off, as if they were telling me to my face " Who the F* cares", we made our money.
Please beware and never book a room with this hotel, they are dishonest, the additional daily parking charges are outrageous and by the looks of the hotel lobby, it was a broke down, roach motel, not even worth paying $70.00 a night. Do yourself a favor spend the extra money to stay in a nice hotel that has parking included.
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