After reading the reviews on this site, I almost cancelled my booking made yesterday for tickets to London Heathrow. I am pleased that I did not as I got an email last night from the airline concerned confirming our seats. I did get a call back from Eros Travel earlier, they never asked for copies of anything, all they did was ask me to confirm who I was and made sure that I was fully aware of my flight times and flight numbers. The caller may have had an Indian accent, however he was very polite and courteous.
Whatever this company policy was in the past it has obviously changed the way they do business now and I saved a bunch on the cost of our flights.
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