As a stage IV breast cancer patient, I have very little spare money to spend. I selected a Print-At-Home Ticket for convenience, as is possible with many other tickets (i.E., concert tickets) and none of these is "non-refundable". When I was unable to travel due to chemotherapy related side effects, I was told that if I did not board the bus in the morning at the scheduled time, my ticket was void and I would not be eligible for a refund. To be more accurate, I had to repeatedly state same to a Philippines call centre representative who insisted on advising that if I had purchased a Will Call ticket or another form of ticket, I would be able to refund or transfer my ticket, in extremely poor English and was loath to provide me with a clear yes or no answer to my query.
To hear that I could not transfer my ticket that was $200 or receive a refund, to me, is tantamount to theft. It is as though I was mugged by a Greyhound employee.
My second attempt at travelling, I purchased a ticket to pick up at Will Call but was required to reschedule my travel and, after reading the horrid reviews, do not wish to travel by Greyhound. Accordingly, I wish to receive a refund but note that in order to obtain same, I must request a refund VIA MAIL to the Burlington, Ontario Refund Centre. I can only assume that if I do not send such request via registered mail, my request will be lost and not processed until after the one year deadline, even though I was to travel this past weekend. I will be not only retaining a copy of my request, but sending the original by traceable mail. Further I intend to contact the Federal government to question how the practice of retaining customers full payment for a service not received is allowed and considered legal. To me, this is theft and the process to obtain a refund is unnecessarily cumbersome and inconvenient.
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