I have just been through absolute hell trying to get my ticket from Greyhound. I ordered a will call ticket online yesterday for a bus that leaves today and went to the station last night to pick it up in advance. I tried using the ticket machines to print the ticket but the machines said there was no reservation for me. So I go to the counter to ask the woman there to print my ticket. She says she found my reservation but that she was not authorized to print it. I ask her to find someone who can but she tells me she is the only employee there and to come back in the morning. So I come back this morning. I tell the man behind the counter (Michael) what happened last night and ask him to print my ticket. He tells me he "doesn't believe me" and that the computer says my ticket was already printed. I explain again that I do not have a printed ticket because there was an error. After several minutes of arguing he prints a ticket and hands it to me. I ask him if this is a valid ticket and to tell me there will not be an issue with me boarding the bus. He REFUSES to answer my question and ignores me, asking the nex person in line to step forward. I demand that he answer my question and confirm that this ticket is valid. He tells me that he is going to cancel my ticket because of my attitude. I lose my temper at this point and tell him my attitude is a result of his refusal to help me. He tells me the ticket is valid and to leave the counter. I cannot BELIEVE that Greyhound treats its customers in such a manner that would cause any sane person to lose their minds over a simple request. This man, Michael, has no business working in customer service and deserves to be fired immediately.
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