On a very windy morning in December, my daughters bus ticket was blown from a top her suit case as she was pulling it from the trunk. We went inside and explained the situation to a Greyhound employee who was behind the counter. During the explanation she was texting a message on her phone and rarely looked up. We gave her our confirmation number and photo ID to prove we had purchased the ticket and that the ticket owner was who she said she was. The Greyhond empoyee checked the information and acckowledged that we were in the file and had purchased the ticket. She then, laughed and said there was nothing she could do and that we need to buy a new ticket. My daughter, a teenager, was obviously distraught and asked if we could just have another ticket issued. The lady again, laughed and said, "You need to buy another ticket". The Greyhound employee then looked past us and said, "next in line please." Then looked down and continued to text on her phone. Obviously disturbed by the Idea that I needed to but a NEW ticket for something so easily replace; with a service fee, I asked if there was someone else we could talk with. She called the manager and we again, explained the problem. The Greyhound manager simply said you need to buy another ticket and started to walk away. When I started to ask her a question, she continued walking towards her office refusing to even turn around and acknowledge me. My daughter at this time was in tears. I told the girl behind the counter that I would buy another $80 ticket. She didn't look up. She continued texting on her phone. I then became very angry and said, "excuse me, I'd like to buy another ticket." She punched up another ticket and I paid for it. She then, instead of handing me the ticket just tossed it to the side and I reached over and picked it up. She then laughed and said in a very condescending way, Have a nice day." and laughed again. I wrote the Greyhound Bus line and explained what had happened, but have received no reply.
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