I have been spoken to rudely, lied to, been disconnected (on 5 occasions), and have not been connected to the department or person I have requested.
It is just about impossible to speak with anyone in the UNITED STATES. You either get connected to someone in India or the Philipines. They don't seem to be concerned about you reporting them for slow, inept or rude service since you'll only succeed in speaking to yet another service person in either of the two countries mentioned.
I have been an HP customer for over 30 years. I have never owned a printer made by any other company, and I must say their products are excellent. I have never required any repairs on any of their products, and I have had the same printers for as long as 15 years, but their so-called service arrangements are terrible and frustrating.
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