Complaint / Review
Best Buy Golf Supply
Not Honest regarding order status and provided bogus tracking number Order 9994

This company has the worst customer service. I placed an order and requested in the comments section that they contact me to let me know whether the items I had ordered were in stock and how long it would take for my order to be shipped.

I received an e-mail stating the following:
"Hello, Everything is in stock and assembly is 2 days out right now."

I waited for 4 days and did not receive a shipment confirmation or tracking number so I sent them an e-mail asking for an update on my order. I did not receive any reply so I tried to call them but the call would not go through.

I repeatedly called until I finally got someone on the phone but they were extremely rude and said it would be 7 days for assembly. I decided to wait for 7 days & and after that time I still did not receive a shipping confirmation or tracking number. So I e-mailed and called them again. I was finally able to get someone to answer the phone on Friday, November 9 and this person stated that my order had already shipped and provided a tracking number. I wrote down the number and repeated it back to them to verify that it was the correct tracking number. I had my phone on speaker and my wife listened in on the conversation and also confirmed that I had written down the correct tracking number.

I tried to track the package using the tracking number supplied and found that the tracking number did not exist or was invalid. I sent Best Buy Golf an e-mail with the tracking number requesting confirmation that the number was correct and did not receive a response.

Today I found this website and checked this businesses rating on BBB and saw that others had experienced the same problems with this company. I have sent them an e-mail and called them with a request to cancel my order and will never do business with them again. Luckily they have not yet charged me for this order.

I prefer to do business with companies that do not lie to their customers on a regular basis... And be careful how you respond to this Ken because I can back up my statements with all the e-mails that I have sent to and received from your company. I also have witnesses to the phone conversations.