I am a former employee of the House of Brides located in Glen Ellyn. I worked in the shipping and receiving department located in the back of the store. I also had the "pleasure" of working with the B's children. This entire family is shady and uncaring. They brag about scamming their customers and take joy when small businesses as far as IRELAND email them complaining that they are losing business thanks to HOB's website. No employee sticks around for long; there is no organization in the stock room what-so-ever and dresses get lost constantly due to the fact that paperwork containing the customers dress details and addresses is literally scattered in piles throughout the stock room.
Once a wedding date was on a Thursday, and one of the B's children (an older daughter, I believe her name was Elise? I can't remember) told me to ignore that order because the bride was "obviously lying". That daughter is particularly rude to the employees who aren't family (there's a lot of family working there...). Their seamstress will often switch sizing tags on dresses just to get more business for their adjustments department. She will also take the demo dresses from up front, steam out the "Demo" label, and sell them to brides claiming they are brand new. If you try getting a hold of them, good luck. We were put in charge of answering emails and phone calls, and were informed to NEVER transfer any line to a manager. If you call complaining about any issue, there was a generic email we had to copy and paste saying that they can get 10% off their next online order. ALL emails concerning a bride wanting her money back were to be immediately deleted or responding with that 10% off coupon spam.
Please, never order anything from this place. Go to a small bridal shop where they actually care about their customer's happiness and satisfaction. HOB makes so much money (all the children drive extremely nice cars and have everything designer) that they could care less about you and your big day.
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