No rating for House of Brides. If I could give them a minus number for a rating I would. I am the mother of the groom. The wedding is Saturday 10-6-12 and we did not receive the dresses until Tuesday 10-2-12. That means 4 days to alter the dresses. Thank goodness the bride found a seamstress (that used to work at HOB) who would do the alterations in a hurry.
We went in May to look at bridesmaid dresses. Found what we wanted. Floor assistant told us that we had until the beginning of June to order for dresses to come in September. What anyone failed to tell us was the dresses were then ordered as "expedited" and would not come in until 1 to 2 weeks before the wedding. Of course, the bride did not know this and started panicking.
Debbie, the manager of the ordering department, had no compassion and did not care that the bride was upset. I called her myself, numerous times. I even called the manufacturer in Texas to see if my plea (for help) would speed things at all. Obviously the manufacturer, although very nice, would not help in any way as HOB was the driving force. Two calls to the manager of the store, Chris, were never returned.
The woman who did our alterations said HOB does not pay it's bills on time and the manufacturers have no other recourse than to hold the dresses "hostage". She left HOB because she could no longer stand to see brides so disappointed. Therefore, this is their (HOB) common practice. That is not the way to run a business... My husband runs his family business and I know what he goes through to make sure his customers are happy.
Do your research find the dresses you want but do not buy them from the House of Brides... You will regret it...
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