Been a Cingular customer since 2000.in 2002 upgraded plan and added 2nd phone. At end of contract wanted to drop 2nd phone and just keep origional phone number for only phone.
I had a Family Talk plan and just wanted to go back to a single plan with only free roaming and free long distance. Cingular stated, I could not get the plan with the phone I already had and that if I wanted the plan I wanted would have to get a new pnone for it.
That is ripoff # 1, you must by new phone, wheather you want to or not.
If your new customer, they might give you a phone, or at least a deal on one. If you are exisiting customer, forget it, buy it or else.
Nedless to say, I informed them that since my contract ad been fulfilled and was expired I would just go elsewhere and become a new customer with someone else and then at least they would not gouge me for a new phone.
Received bill shortly later for $ 73 and called Customer Service to see what final amount was because bill I received was for service peroid from 7-25 to 8-24 and I had cancelled the account on 7-27.
They said the amount on bill was right because their policy is whether you use 2 days or 30 days you still pay for whole month.
$ 73 for 2 days use of cell service? I don't think so. This is the biggest fraud I have ever seen commited.
Cingular claims they only prorate bills at start of service, not on end.
Received letter the other day explaining it to make me feel better...
On the first month of your service, we prorated your days but you were allowed to access all your monthly minutes during that time so it all averages out anyway.
The expect you to feel good about getting ripped off, don't they?
I sent them what I feel was a reasonable payment for the two days service and guess they are not willing to accept that.
Don't care, am not going to accept paying what looks like a form of extortion for a lousy two days service.
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