This is a letter to Cricket cell phone company, I wrote and sent to two different offices, and never got a reply.
This explains the whole rip off to me and my granddaughter. Cricket doesn't care about anyone, that is why you can NEVER get to talk to a live person. Cricket needs to be stopped. They got this grandmother for over $300.00 that I really don't have to waste!
Someone help, here's the story...
Letter to Cricket,
You are the only email I found... I sent a letter to the CEO/President of Leap... Please forward this on to whomever should receive it. Thank you.
I have written you once already, over a month ago, and
have not heard back from anyone.
Summary:
I was a customer. On March 14th went in to
the store or there abouts, and purchased a phone and accessories for my granddaughter for her birthday and added her to my bill.
INcluded in the over $220 dollars I spent, was the retro till the next month.
April bill came to me the next week, so I went into the store to pay it. They told me they could not take my money. They wrote on a scrap piece of paper the address to mail it to, I believe in Texas. I then mailed it.
Since Cricket is a PRE pay service... If you Dont pay you dont get service, on the 5th I believe or 7th, my phone was shut off along with my granddaughters which was humiliating and embarrassing.
I went into the store and showed them my reciept from my money order, as my husband refuses to pay for this, I do it by money order instead of our checking account. (he doesnt believe in cell phones, he thinks they are a waste of money).
The kid in the store called the payment center and found that I indeed did pay and it was a mistake, so they turned my phones back on, and told me I would get a rebate of $5.00 on my next months bill, for my trouble.
The bill for May came on April 12th, so to NOT have any more embarrassing problems, I got my money order that day, and mailed it that same day...
Going on with life as usuall thinking all is well, going into May, AGAIN on the 5th or 7th BAMMMM Cricket AGAIN shut my phone off and the granddaughters as well...
I go once again to the store, and produce my reciept for paying this bill early on the 12th of April and mailing it early.
I am really angry at this point for AGAIN being shut off...
The manager, not the kid, looked on his screen and says"
This receipt is for April dated April 12th.
I said NO. Then proceeded to tell him how I was shut off and then turned back on on the 5th or 7th... WHY THEN would they SEE I did in FACT PAY, for APRIL, and turn me back on? This receipt is for MAY, dated April 12th!!! If it was in fact for APRIL, they wouldnt have turned me back on 6 days prior to the 12th! In which your office would not have even received until possibly the 20th of April anyway!
LOGIC... Simple logic...
He insisted it was for April and would not restore my service or my granddaughters.
We happen to have just sold our home and were and still are in transition, waiting for the completion and closing of our newly built home, and I could not find any other paperwork.
I WAS LIVID!!! Your manager was soo rude, and I was so embarrassed in front of all the people in there I screamed that you were a bunch of cheaters.
Which brings me to a question, how come YOU are the ONLY cellular company in all of Phoenix who feels the need to have a security guy in your establishment? Could it just be that you SCREW and CHEAT so many people they get THAT angry??? Imagine, me a grandmother THAT angry??? Thats what your cheating does to people... And you sit back in your easy chair making millions cheating people??? How can you sleep at night for Gods sake?
Logic, if I hadnt paid for April, I wouldnt have had service til May 5th would I? You ARE pre pay and if I didnt pay my April bill, I wouldnt have had service!!!
Since then, I have found a letter from your company dated before the 12th of April, however in the month of April, because of the first MISTAKE on YOUR part, telling me that my account is in good standing and paid up. Which means, then, the receipt that I have for after that letter, WAS indeed for my next months payment, as I said.
MY grandaughter and I have been without phones since this happened and she keeps asking me when he phone will work, the poor child paid $100 of her own money to help buy it... NOT ONLY THAT.
We were due a $130 rebate for our phones, and your company sent me a letter saying since I DEFAULTED ON THE SERVICE, I will NOT be receiving my REBATE!!!
I didn't default, YOU defaulted!!!
YOU need to make this right... You need to reconnect this service immediately, give us our rebate, and also I'd say at the LEAST, a free month for what you have done, and the embarrassment and stress you have caused me.
If I do NOT hear from you this time, I will then take my receipts, a copy of both letters I have written to you, the letter from your company and broadcast this.
Cricket is a great service for people who don't pay their bills, who are your main clientel I do believe, but there are MANY nice, respectable people, with great credit, like myself, who use a service such as yours for the same reason I do, that I only need local and want all the time I can get!
I am fed up with your cheating me, and oh my God, how many others. Then ignoring me like I am nothing, nobody, or someone you can just cheat and get away with it... I assure you, you have no idea how relentless I am.
You need to make this right for you are wrong here, very wrong.
SINCERELY,
Deborah
Phoenix, Arizona
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