My husband and I have both purchased Cricket Phones this year from separate Cricket Dealers in Spokane. Neither one of us can get our Rebate for our phones that we were promised.in January I purchased a $160 Motorola phone from a Cricket Dealer. Cricket was offering free phones up to $130. At the time of purchase I asked the Store Owner not once, but twice, how to get my rebate. He stated that after 90 days of service, I would automatically get a rebate for $130 in the mail. I then asked if I wouldn't need some paperwork. He assured me that I wouldn't.
In March of my husband went to a different dealer to buy himself a Cricket Phone. He purchased the $180 Kyocera phone and was told by the store employee that he would get a rebate check in the mail. He also was told it was automatic.
In May, I tried to check on my rebate. I could not find a Customer service number anywhere, so I went online. I sent an e-mail to Cricket asking the status of my rebate. They called me and were rather indignant that I had not mailed in my official rebate form and UPC Code off the box.
I then called the store I purchased my phone from, and was told 'of course I would need a rebate form', and should have gotten one at time of purchase. Having moved, I don't even have the box, which makes no sense, as the phone is registered with Cricket, I obviously am using it, since Cricket is taking my payments out of my checking account every month, thus making proof of purchase, in my opinion, a little redundant.
Aside from these problems, the phone service sucks, I have to stand outside my home to use the phone even though I am well within the service area. About 25% of my calls are dropped, I get another person's calls several times a day and all night long (apparently there was no time between the last owner of my number and myself).
I have spoken to yet another Cricket Dealer (off the record), who told me that Cricket has a reputation of not actually giving the rebates in many or most cases. I cannot wait for my contract period to expire. I would shut the thing off now, but I refuse to give Cricket anymore unearned income than necessary. I would not recommend this company to my worst enemy.
Do not buy one of these rip-offs!!!
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