On April 8, I purchased a Cricket phone (Kycera Lingo - for $261.25 which was to include the first month's payment) for my daughter. The phone was suppose to include an MP3 player, as stated by Manny at Gecko Wireless - an authorized retailer for Cricket - where I purchased the phone. I also subscribed for Cricket service on an existing phone. Both of us were given a print out of our monthly bills ($45.00 per month plus taxes and my daughter purchased the handset protection plan for an additional $4.95 per month). Less than one week later, we both began receiving text messages stating that our phones were about to be shut-off for non-payment. The messages also included dollar amounts that made no sense - Double our original payment amounts. On April 14, I tried calling Cricket at their 800-Cricket and 412.853.1055 telephone numbers that are listed on their monthly statements - they are disconnected. I finally called the Arizona number listed on the back of the bill and spoke with Fiona - who said it was a mistake and to disregard the text messages and the bill for both of our phones. A few days later, my daughter's phone was shut-off for non-payment. I called again and they re-instated her phone. On May 7 my daughter and I walked into the Gecko Wireless dealer where we purchased our service and paid our bills. My bill was approximately $5.00 more and my daughter's bill was approximately $6.00 more than what the total bills should have been. On May 12, my daughter's phone was shut-off again for non-payment. I called Cricket on May 12 at 6:10am and spoke to Nicole - who stated that she was sorry - the payment only showed $12.00 being paid. I told her I had the receipts and she said to fax them to 720.374.9125. I faxed the receipt and received a confirmation notice that it had gone through. She also stated that she would send an e-mail to someone in the 'Fraud' department regarding the over-charging on our accounts. On May 17, my daughter received a text message from Cricket stating that her 'Flex Bucket' account was overdrawn and that she had a balance owing. My daughter doesn't have a 'Flex Bucket' account. On May 20, my daughter's phone was disconnected for a third time. I contacted Cricket and spoke to a guy named 'Alex'. I asked four times to speak to a supervisor and four times he refused to transfer me. I had to hang up and dial again. I spoke to Vilma (very nice) who stated that someone documented the account saying proof was never submitted. I then spoke to a supervisor (Cedward?) who kept telling me there was a balance due and we never paid the bill. I told him that I was looking at the receipt in front of me. He then stated that I need to take it up with the people where I purchased the phone - that he couldn't help me. ARE YOU SERIOUS? A Cricket Supervisor that can't help a customer? You have got to be kidding me. I am tired of having to call every two weeks to have my daughter's phone turned back on and resolve issues regarding over billing, over paying, paying for services not rendered and all the hassles that have come since joining Cricket. (Just for the record, we decided to go with Cricket because of the $45.00 unlimited everything - guess 'everything' includes the above too.) Since I see that I am not the only one this has/is happening to, perhaps a class-action law suit may be justified (for over charging - isn't that illegal - hummm?) My next course of action is to contact Cricket Communications, Inc. 10307 Pacific Center Court; San Diego, CA 92121; 858.882.6000. The President/CEO is Stewart (Doug) Hutcheson. Maybe if enough of us complain, he'll actually earn his salary this year.
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