The company I bought my phone from went out of business a few days after I bought the phone. The phone has given me problems from day one as has the service to the phone. I have had many dropped calls, calls to my phone that are meant for the previous owner, calls that get my voice mail even when my phone is turned on, at times it takes up to two weeks to get notice that I have voice mail (customer service says this is normal and happens with all cell phone services).
I have called and called Cingular about the problems and they have done nothing. I get phone calls and text messages that are meant for the person that owned the phone number prior to myself. I let Cingular know about this a few times. Not once have they offered to credit me for these calls nor to change my number or help me in anyway.
I was told when I got the phone it was a year contract. I decided to look at what other options I had when it was close to being up. I then found that it is a 2 year contract.
I decided to try a cheaper plan at that time. I switched my plan online (which you can't get to work half the time) and it said nothing about my roll over minutes being taken away. My next two statements showed my roll over minutes still on there. The 3rd statement I was charged 89.00 for a 29.00 plan.
I called and was told to just pay what the normal billing was and they would have the roll over department take care of things. After a few calls back and fourth I did get a credit.By this point there was another charge of 61.00 due.
I explained to the supervisor that I didn't have the funds to pay this extra amount and he said he would note that on my account and I would not be charged a late fee.
Well yesterday I had no service, they cut it off, charged me the late fee and when I called they told me to pay the bill. There was nothing else they would do for me. I explained to them that I have no other phone service and am looking for work and the cell phone number is what is down for my contact. Again there was nothing they would do for me.
I asked about canceling the account. He said I could but would owe 150.00 plus whatever charges are on the account now and if it was not paid in 30 days they would send it to collections and I would be charged a rate of 18% on top of all other charges.
I feel this company is getting away with taking advantage of customers. For the service they provide they should be giving their service away for free. If you look them up on www.planetfeedback.com you will see over 1900 complant letters about them. And usacomplaints.com has another 122 just for the year 2004. Someone needs to step in and see that this company starts using fair practice when they are doing business.
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