I have had two terrible experiences with KGB deals. I first purchased a voucher for a Brazilian Blow-dry at Gallery of Beauty in Hounslow. When I went there, I was told that because I don't have standard European hair (it was a Polish salon with Polish staff), it would take longer to do my hair and so I should rebook for the following day. The manager even offered me a space in their staff car park as a goodwill gesture. When I arrived the next day, there was no space in the car park. I called and noone answered, so went driving around to find a a space costing over 9 for the amount of time I was anticipating it to take.
When I arrived, the salon manager said that they could not do my hair as I was late, but could pay up an extra 30 to have it done. I felt that they were just trying to make extra cash on top of the voucher, so turned down her kind offer. She told me to contact KGB deals for a refund, but of course this had to be authorised by the salon, which was then refused. KGB deals offered me a voucher for the equivalent amount in 'KGB kash' which I was reluctant to use following this experience. I did not learn, however and went on to purchase a deal for highlights, trim, wash and blow-dry at 228 Salon in Wimbledon.
I called every day for two weeks to book my appointment but noone ever answered. I tried to book online but the system took a month to even acknowledge my signing up. I eventually managed to book an appointment but it was cancelled the day before, claiming that my stylist was sick. I rebooked for a few weeks later, once again I received a text message stating that my stylist was sick. I called to rebook but was told that there were no more appointments available before the voucher would run out and so I would have to contact KGB deals for a refund. I did this and week later received an abrupt email informing me that as the 10 day refund period had passed, they were unable to offer me a refund full stop.
I now have 34 in KGB kash that I am too afraid to use, and another 29 that I have wasted on a service I never received, with KGB deals refusing to refund me! I am furious at the terrible customer service, the salons who were unable to fulfill their sides of the deal and myself for falling for this rubbish twice. Having said that; I have used Groupon many times and continue to recommend friends to Groupon (amongst other group-buying sites) as I have found their customer service to be second to none. I have never had a problem redeeming a voucher or obtaining a refund, in fact if you are unable to use a voucher by the end date, they will refund the value to you, simples! Can't work out why KGB deals are so dodgy but I have certainly learned my lesson and am keen to inform others to avoid them!
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