This is one of the worst experiences I've had in a while. Website technology has grown, and became more advanced, I'll give them this, but to make a website force the user to double login in order to pay a bill, and then to ask for a "Customer Code" which is apparently located on a paper-bill, and I am paperless, in order to verify the account I'm already logged in to?! What kind of over-the-top security is this?
I then login to the "Chat with Customer Service" because I cannot stand the voice-activated services on their call-in customer service, I get quickly told that my problem can only be handled if i CALL CUSTOMER SERVICE! Wow, thanks Time Warner. And to top it off, the number he gives links me to the wrong department, so when I finally get through the
first 15 minute wait, I have to wait ANOTHER 15 minutes to get to the right department. When I speak to this customer service representative, he asks me every security question in the book, and I answer everyone correctly. THEN, he springs on me that I have to call back form the primary phone number and that he can't release any information until I do so. I asked for the manager and wait for another 15 minutes. She was very rude and interrupted me over and over. It was such a waste of my time because the "Customer Code" was literally 4 digits and so basic. I could have just guessed it... This is the worst customer service EVER!
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