I recently moved from Overland Park, KS to Auburn, AL to start school. I was a loyal Time Warner Cable customer for almost 2 years. I cancelled my cable and internet service with Time Warner Cable in June when I relocated as Time Warner Cable is not available in Auburn, AL. I then received a bill for a $250 "Early Termination Fee". I called customer service to try to waive this fee as I would still be a Time Warner Cable customer if it was available in my new area. I was told that the only department who could do that was the contract department. I asked for that number or to be transferred and the customer representative told me no. As a customer, I am not allowed to speak with them. She would relay my complaint to the contract department. I would like to be able to speak with the contract department about my concerns. This is an extraordinarily large cancelation fee.
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