I am constantly being called by Sears Credit Card Services in regards to a debt owed by a family member. I am not married to this person making their debt not my problem. However, each and every day I receive calls from telemarketers/debt collectors trying to collect this money owed. I have given their staff alternate times to call as well as an idea for an alternate contact method. THEY DO NOT LISTEN TO A WORD YOU SAY AND KEEP CALLING.
I understand that companies would want to collect money owed them, I am the same way with my business. I do not, however, constantly call another party and harass them about payment. Apparently being owned out of country has made Citi Bank even more arrogant than they once were.
The best part about all of this is I have asked numerous times for them to call at certain times of the day or to send the owing party letters about their debt and they completely ignore my requests. I have also asked for a physical address of their offices that they apparently "don't have" as 4 of their personnel told me, none of which spoke clear English. To date, dealing with this issue that has absolutely nothing to do with my credit or any card I currently use for business or personal purchases has cost me over $1,000 in billable income and hours for the work I do. Perhaps Citi and Sears should look into who is operating their call centers or at least get some people courteous enough to answer simple questions.
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